Benefit Liaison Officer (Millom Office)

Benefit Liaison Officer (Millom Office)

  • Employer - Copeland Borough Council
  • Reference number - RBS208
  • Sector - Public - local government
  • Department - Customer and Community Services
  • Location - Millom, Cumbria
  • Salary - Grade 8 | £22,658 - £25,951 per annum
  • Duration - Contract
  • Hours - Full time | 37 Hours per Week
  • Closing date - Friday, 27 April 2018 12:00


Fixed Term until February 2019

The main job purpose is to work closely with the Customer Service Centre to provide a customer facing and telephone service to Benefits applicants, providing advice and assistance together with dealing with any queries or complaints.  You will collect and verify all information and supporting documentation to ensure that claims can be assessed promptly and accurately in compliance with all relevant legislation and standards from customers.  At all times you should ensure quality customer care is provided.

You will be required to contribute to meeting the applicable Benefits Service targets, focus on continuous improvement in the delivery of the service, and contribute within the team to corporate initiative. 

Contact information

To request an application pack, please email or you can complete an application form online at Alternatively telephone 01946 598300 or contact Customer Services, Copeland Borough Council, The Market Hall, Whitehaven Cumbria CA28 7JG

Contact email:

Interview information

Interviews will be held week commencing 30th April 2018

How to apply

To apply for this , please click on this link to begin filling out an online application form.

Apply online

Job related documents

Below is a list of job related documents.

Please Note: The above documents can be opened by using your preferred word/spreadsheet processor and a PDF viewer.