Day Services Secretary - St Oswalds Hospice

2013-06-09T23:00:00Z

Closing Date: 25 Jun 2013 09:00
Reference:
Location: Newcastle
Salary: £19,686 - £21,168 per annum

We are looking to recruit an experienced flexible and enthusiastic person to join our Clinical Administration team. You will provide a comprehensive administration and secretarial service to the Day Services Manager and team leaders working to the highest standards of professionalism. This role is also responsible for providing line management support and guidance for four members of staff and a number of volunteers.

You must :

Have a minimum of 2 years experience as a secretary/administrator
Hold 5 GCSE's or equivalent including Maths & English
Possess RSA III or equivalent qualification
Be an experienced computer user with a sound working knowledge of Microsoft Word, Excel and Outlook
Be experienced in diary management and the planning and organising of meetings, recording minutes accurately
Be able to deal tactfully and effectively with sensitive situations
Demonstrate highly developed interpersonal and communication skills
Thrive on challenge and change

To discuss this post further please email Christine Allen, Information & Clinical Administration Manager at christineallen@stoswaldsuk.org

This post is subject to an enhanced check by the Disclosure & Barring Service.

Medical Secretary - Castletown Medical Centre

2013-06-12T23:00:00Z

Closing Date: 30 Jun 2013 00:00
Reference:
Location: Sunderland
Salary: £7.42 - £8.78 per hour NHS Pension Scheme

To provide general secretarial support to the Practice Manager, Doctors and Health Professionals involving word processing and audio typing skills with general clerical work.

Job Responsibilities:

To provide an efficient audio, copy typing and word processing service for the GP and Health Professionals as required. This includes the typing of letters, reports, patient referrals, minutes, memorandums, etc. in an accurate and quality manner.

To assist the Practice Manager with all clerical and administrative duties.

To make appointments, bookings and admissions as required.

To attend meetings and take minutes.

To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure.

To retrieve medical records and assist the completion of medical/insurance records.

File patient records and correspondence in patient medical records.

To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries.

To maintain the computer clinic system in an accurate and secure manner.

To assist with the gathering of statistics and information when required.

To provide cover for members of the reception team during periods of sickness and annual leave.

In liaison with the Practice Manager, maintain adequate supplies of office stationery in order to perform your secretarial duties.

To receive and dispatch mail and maintain a pending system.

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the practice Health & Safety Policy, the practice Health & Safety Manual, and the practice Infection Control policy and published procedures. This will include:

Using personal security systems within the workplace according to Practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Actively reporting of health and safety hazards and infection hazards immediately when recognised

Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holder’s role

Undertaking periodic infection control training (minimum annually)

Reporting potential risks identified

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of people’s rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the Practice, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognize people’s needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services:

The post-holder will:

Apply Practice policies, standards and guidance

Discuss with other members of the team how the policies, standards and guidelines will affect own work

Participate in audit where appropriate

Personal Assistant - Northumberland County Council

2013-06-09T23:00:00Z

Closing Date: 21 Jun 2013 12:00
Reference: BS19
Location: County Hall
Salary: Band 4 | £17,161 - £19,126 per annum

Permanent.

You will provide a comprehensive and confidential support and secretarial service to a small group of Directors and/or Heads of Service. You will be required to produce timely, accurate and high quality typed material including correspondence, reports, minutes, e-mails, presentations and spreadsheets. You will plan and arrange internal and external meetings ensuring that the Director is adequately briefed and prepared.

You must have a good general education demonstrating numeracy and literacy and OCR/RSA III or equivalent in Text Processing/Typing and Word Processing. Significant experience in a senior secretarial position would be advantageous.

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Day Services Secretary - St Oswalds Hospice

Medical Secretary - Castletown Medical Centre

Personal Assistant - Northumberland County Council